# 1 Customer Support for Web3, Crypto & Tech
# 1 Customer Support for Web3, Crypto & Tech
# 1 Customer Support for Web3, Crypto & Tech
Fork your Mods. You Need Better Operations.
We build the systems, teams and workflows behind reliable 24/7 Web3 customer support.
We build the systems, teams and workflows behind reliable 24/7 Web3 customer support.
OUR BASIC SUPPORT WORKFLOW
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Support Dashboard
Ticket Area 1
User Query
Ticket Cat 1
Ticket Cat 2
Human Agent
Resolved
Resolved
AI Agent
Ticket Cat 3
Ticket Area 2
Support Dashboard
This is our most basic workflow, Running 24/7 and is upgraded based on client needs
OUR BASIC SUPPORT WORKFLOW
Support Dashboard
Ticket Area 1
User Query
Ticket Cat 1
Ticket Cat 2
Human Agent
Resolved
Resolved
AI Agent
Ticket Cat 3
Ticket Area 2
This is our most basic workflow, Running 24/7 and is upgraded based on client needs
Over 10+ teams trust us to power their support system
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0s
Avg. First Response Time
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Avg. FRT
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0s
Avg. First Response Time
0.0%
0.0%
CSAT Score
0.0%
0.0%
CSAT Score
0.0%
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CSAT Score
0%
0%
SLA Compliance
0%
0%
SLA Compliance
0%
0%
SLA Compliance
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Crypto Native Agents
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Crypto Native Agents
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Crypto Native Agents
Web3 Protocols lose up to 70% users after a single poor transaction with inadequate customer support being one of the leading drivers of user churn.
Web3 Protocols lose up to 70% users after a single poor transaction with inadequate customer support being one of the leading drivers of user churn.
Web3 Protocols lose up to 70% users after a single poor transaction with inadequate customer support being one of the leading drivers of user churn.
WHAT WE DO AT ZESTLY
WHAT WE DO AT ZESTLY
WHAT WE DO AT ZESTLY
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
Structured Customer Support Management
We just don't answer tickets, we gather data from customer conversations creating brand opportunity.
Customer Ticket & Analytics Platform Setup
Connect all support platform, Including zendesk, discord, telegram to one centalized dashboard.
Customer Ticket & Analytics Platform Setup
Connect all support platform, Including zendesk, discord, telegram to one centalized dashboard.
AI CoPilot Setup
24/7 avaialability powered by agents and supported by AI
AI CoPilot Setup
24/7 avaialability powered by agents and supported by AI
AI CoPilot Setup
24/7 avaialability powered by agents and supported by AI
Discord & Telegram Setup
Optimize discord and telegram to web3 standard.
Discord & Telegram Setup
Optimize discord and telegram to web3 standard.
Discord & Telegram Setup
Optimize discord and telegram to web3 standard.
WHY CHOOSE ZESTLY
WHY CHOOSE ZESTLY
WHY CHOOSE ZESTLY
From outdated moderation to full-scale support operations; we provide trained Web3-native agents, 24/7 coverage, and proven systems built to scale.
From outdated moderation to full-scale support operations; we provide trained Web3-native agents, 24/7 coverage, and proven systems built to scale.
From outdated moderation to full-scale support operations; we provide trained Web3-native agents, 24/7 coverage, and proven systems built to scale.
No measurable targets — results aren't tracked or reported
Manual-only support, slow response times across channels
No visibility into recurring issues or product friction
Agents don't understand wallets, gas, or on-chain mechanics
Limited hours, gaps in coverage across time zones
Other Agencies
No measurable targets — results aren't tracked or reported
Manual-only support, slow response times across channels
No visibility into recurring issues or product friction
Agents don't understand wallets, gas, or on-chain mechanics
Limited hours, gaps in coverage across time zones
Other Agencies
Performance tracked against clear targets — 92% faster response, 41% higher retention
AI resolves the routine work instantly, humans handle what needs a person
Every conversation tracked for trends, friction & product insight
Agents are Web3/crypto native and are highly trained
24/7 Always on, wherever your users are — no gaps, no time zones missed
Performance tracked against clear targets — 92% faster response, 41% higher retention
AI resolves the routine work instantly, humans handle what needs a person
Every conversation tracked for trends, friction & product insight
Agents are Web3/crypto native and are highly trained
24/7 Always on, wherever your users are — no gaps, no time zones missed
We're ready when you are.
You've seen the difference. Now let's build a support operation your users actually trust — 24/7, Web3-native, and built around results you can measure.
We're ready when you are.
You've seen the difference. Now let's build a support operation your users actually trust — 24/7, Web3-native, and built around results you can measure.
No measurable targets — results aren't tracked or reported
Manual-only support, slow response times across channels
No visibility into recurring issues or product friction
Agents don't understand wallets, gas, or on-chain mechanics
Limited hours, gaps in coverage across time zones
Other Agencies
No measurable targets — results aren't tracked or reported
Manual-only support, slow response times across channels
No visibility into recurring issues or product friction
Agents don't understand wallets, gas, or on-chain mechanics
Limited hours, gaps in coverage across time zones
Other Agencies
Performance tracked against clear targets — 92% faster response, 41% higher retention
AI resolves the routine work instantly, humans handle what needs a person
Every conversation tracked for trends, friction & product insight
Agents are Web3/crypto native and are highly trained
24/7 Always on, wherever your users are — no gaps, no time zones missed
Performance tracked against clear targets — 92% faster response, 41% higher retention
AI resolves the routine work instantly, humans handle what needs a person
Every conversation tracked for trends, friction & product insight
Agents are Web3/crypto native and are highly trained
24/7 Always on, wherever your users are — no gaps, no time zones missed
We're ready when you are.
You've seen the difference. Now let's build a support operation your users actually trust — 24/7, Web3-native, and built around results you can measure.
We're ready when you are.
You've seen the difference. Now let's build a support operation your users actually trust — 24/7, Web3-native, and built around results you can measure.
No measurable targets — results aren't tracked or reported
Manual-only support, slow response times across channels
No visibility into recurring issues or product friction
Agents don't understand wallets, gas, or on-chain mechanics
Limited hours, gaps in coverage across time zones
Other Agencies
Performance tracked against clear targets — 92% faster response, 41% higher retention
AI resolves the routine work instantly, humans handle what needs a person
Every conversation tracked for trends, friction & product insight
Agents are Web3/crypto native and are highly trained
24/7 Always on, wherever your users are — no gaps, no time zones missed
We're ready when you are.
You've seen the difference. Now let's build a support operation your users actually trust — 24/7, Web3-native, and built around results you can measure.
Traction (Proof of Work)
We don't just talk. Our results speak for themselves.
INTMAX Support
We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.
Gymstreet: $10M+ in Sales
We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.
Worthpad: $134M Brand Value Protection
We provided support during a critical time for Worthpad after raising $7M in funding through ICO. During this time, users and investors faced token-claiming issues and an LP-related problem, both of which our team resolved, helping protect the brand’s reputation and maintain user confidence.
Kalissa NFT: $15,000 Weekly Revenue
We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.
Fundraising Support: $1.2M+ Raised
— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.
Traction (Proof of Work)
We don't just talk. Our results speak for themselves.
INTMAX Support
We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.
Gymstreet: $10M+ in Sales
We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.
Worthpad: $134M Brand Value Protection
We provided support during a critical time for Worthpad after raising $7M in funding through ICO. During this time, users and investors faced token-claiming issues and an LP-related problem, both of which our team resolved, helping protect the brand’s reputation and maintain user confidence.
Kalissa NFT: $15,000 Weekly Revenue
We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.
Fundraising Support: $1.2M+ Raised
— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.
Traction (Proof of Work)
We don't just talk. Our results speak for themselves.
Drove $30M+ in Volume
We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.
Drove $30M+ in Volume
We worked with the INTMAX team to analyze user behaviour, unsaid feedback signals, identified friction points, and helped solve a key UX problem. The resulting fix driven by our insights supported a transactional volume increase of $800M.
Gymstreet: $10M+ in Sales
We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.
Gymstreet: $10M+ in Sales
We provided customer support, onboarding guidance, and community assistance that contributed to over $10 million in improved sales performance.
Worthpad: $134M Brand Value Protection
We provided support during a critical time for Worthpad after raising $7M in funding through ICO. During this time, users and investors faced token-claiming issues and an LP-related problem, both of which our team resolved.
Worthpad: $134M Brand Value Protection
We provided support during a critical time for Worthpad after raising $7M in funding through ICO. During this time, users and investors faced token-claiming issues and an LP-related problem, both of which our team resolved.
Kalissa NFT: $15,000 Weekly Revenue
We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.
Kalissa NFT: $15,000 Weekly Revenue
We supported the Kalissa NFT ecosystem through community engagement, customer management, and activation events helping them sustain an average of $15,000+ in weekly revenue.
Fundraising Support: $1.2M+ Raised
— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.
Fundraising Support: $1.2M+ Raised
— Through community engagement, investor communication support, and BD execution, we helped Web3 startups raise a combined total of over $1.2 million during ICO/launch phases.
What clients had to say
I am grateful every day for the work of this team. While INTMAX is perceived as being very strong technically, when technical issues arise, what truly matters is how accurately we can handle customer support. Zestly has been sincerely dedicated in their work, and thanks to their efforts, we have been able to manage customers effectively up until now.
Mai Fujimoto (Miss Bitcoin))
Co-founder INTMAX
What clients had
to say
I am grateful every day for the work of this team. While INTMAX is perceived as being very strong technically, when technical issues arise, what truly matters is how accurately we can handle customer support. Zestly has been sincerely dedicated in their work, and thanks to their efforts, we have been able to manage customers effectively up until now.
Mai Fujimoto (Miss Bitcoin))
Co-founder INTMAX
What clients had
to say
I am grateful every day for the work of this team. While INTMAX is perceived as being very strong technically, when technical issues arise, what truly matters is how accurately we can handle customer support. Zestly has been sincerely dedicated in their work, and thanks to their efforts, we have been able to manage customers effectively up until now.
Mai Fujimoto (Miss Bitcoin))
Co-founder INTMAX
Sven Moller
Advisor & Partner
Sven Moller
Advisor & Partner
Part builder. Part advisor. Fully accountable.
Sven brings years of leadership across international markets, Europe and Asia, building and scaling technology, including co-founding a blockchain subsidiary of a major telecommunications group.
As an advisor to Zestly, he helps shape how we build support operations Web3 users can actually trust.
10+ yrs of experience
Shipping, building, and supporting teams
Asaya Shammah
BD Rep/Agent
Collins Osazee
Head of Operations
Asabor Emmanuel
Team Lead
We are searching for agents
Do you have a knack for problem solving and troubleshooting? Are you a crypto native? we are looking for you!
We are searching for agents
Do you have a knack for problem solving and troubleshooting? Are you a crypto native? we are looking for you!
Asaya Shammah
CFO & QA lead
Asaya Shammah
CFO & QA lead
Collins Osazee
Head of Operations
Collins Osazee
Head of Operations
Asabor Emmanuel
Team Lead
Asabor Emmanuel
Managing Director
We are searching for agents
Do you have a knack for problem solving and troubleshooting? Are you a crypto native? we are looking for you!
We are searching for agents
Do you have a knack for problem solving and troubleshooting? Are you a crypto native? we are looking for you!
https://forms.gle/6JVF77hxbbmKWcaR6
PRICING
PRICING
Three ways to work together
Starter Plan
Entry plan for low budget teams in need of structured support
$3,000
Monthly
Business-hours coverage
Support SOPs and knowledge base
Monthly performance review
Structured escalation process
Starter Plan
Entry plan for low budget teams in need of structured support
$3,000
Monthly
Business-hours coverage
Support SOPs and knowledge base
Monthly performance review
Structured escalation process
Growth Plan
Includes everything in the starter plan and more
$5,000
Monthly
Full operational continuity
Weekly support report
24/7 live customer coverage (AI + Human)
Weekend support
Growth Plan
Includes everything in the starter plan and more
$5,000
Monthly
Full operational continuity
Weekly support report
24/7 live customer coverage (AI + Human)
Weekend support
Enterprise Plan
Built for high-end teams/organization that need dedicated and custom services.
PRICING
PRICING
Three ways to work with Zestly
Starter Plan
Entry plan for low budget teams in need of structured support
$3,000
Monthly
Business-hours coverage
Support SOPs and knowledge base
Monthly performance review
Structured escalation process
Starter Plan
Entry plan for low budget teams in need of structured support
$3,000
Monthly
Business-hours coverage
Support SOPs and knowledge base
Monthly performance review
Structured escalation process
Growth Plan
Includes everything in the starter plan and more
$5,000
Monthly
Full operational continuity
Weekly support report
24/7 live customer coverage (AI + Human)
Weekend support
Growth Plan
Includes everything in the starter plan and more
$5,000
Monthly
Full operational continuity
Weekly support report
24/7 live customer coverage (AI + Human)
Weekend support
Enterprise Plan
Built for high-end teams/organization that need dedicated and custom services.
Got Any Questions?
How quickly can you get started?
Most clients are fully onboarded and live within 2 weeks. Our Quick Fix and Growth setups can start even sooner if you're solving for a single urgent channel.
Is there a long-term contract?
No. Contracts are month-to-month with no lock-in. You can scale your plan up or down as your community grows, and Enterprise clients get custom terms built around their needs.
How do we measure if the AI Agent is successful?
Performance is measured through accuracy, response times, task completion, and customer satisfaction. Continuous monitoring helps identify opportunities for improvement and ensures the AI delivers measurable business value.
Can you handle Discord and Telegram moderation, not just tickets?
Yes — moderation is built into every plan, from shared coverage on Starter to a fully dedicated moderation team on Growth and Enterprise, including scam/phishing detection and raid response, not just spam cleanup.
Can you scale up or down based on our needs?
Absolutely. One of the key benefits of working with us is flexibility. We can scale up during peak seasons or product launches, and scale down during quieter periods with notice.
How quickly can you get started?
Most clients are fully onboarded and live within 2 weeks. Our Quick Fix and Growth setups can start even sooner if you're solving for a single urgent channel.
Is there a long-term contract?
No. Contracts are month-to-month with no lock-in. You can scale your plan up or down as your community grows, and Enterprise clients get custom terms built around their needs.
How do we measure if the AI Agent is successful?
Performance is measured through accuracy, response times, task completion, and customer satisfaction. Continuous monitoring helps identify opportunities for improvement and ensures the AI delivers measurable business value.
Can you handle Discord and Telegram moderation, not just tickets?
Yes — moderation is built into every plan, from shared coverage on Starter to a fully dedicated moderation team on Growth and Enterprise, including scam/phishing detection and raid response, not just spam cleanup.
Can you scale up or down based on our needs?
Absolutely. One of the key benefits of working with us is flexibility. We can scale up during peak seasons or product launches, and scale down during quieter periods with notice.
How quickly can you get started?
Most clients are fully onboarded and live within 2 weeks. Our Quick Fix and Growth setups can start even sooner if you're solving for a single urgent channel.
Is there a long-term contract?
No. Contracts are month-to-month with no lock-in. You can scale your plan up or down as your community grows, and Enterprise clients get custom terms built around their needs.
How do we measure if the AI Agent is successful?
Performance is measured through accuracy, response times, task completion, and customer satisfaction. Continuous monitoring helps identify opportunities for improvement and ensures the AI delivers measurable business value.
Can you handle Discord and Telegram moderation, not just tickets?
Yes — moderation is built into every plan, from shared coverage on Starter to a fully dedicated moderation team on Growth and Enterprise, including scam/phishing detection and raid response, not just spam cleanup.
Can you scale up or down based on our needs?
Absolutely. One of the key benefits of working with us is flexibility. We can scale up during peak seasons or product launches, and scale down during quieter periods with notice.